Whatever your age or ability with online tools it is essential you take safety measures to help you stay safe online. Always keep your personal information private and never give your passwords to anyone or leave them where others may find them. When choosing a password try to use a combination of numbers, letters (both upper and lowercase) and symbols i.e. $, ( or ^, to limited unauthorised access.

Personal information

Be careful not to give out any personal information such as your home address, email address or mobile phone number and be wary about what photos you post. Receiving instant messages, emails and files, including photos from someone you don’t know may contain viruses which could harm your computer, phone or notepad. If you are unsure of who the message has come from, please do not open it.


Only open emails from people you know as many emails are uninvited. Uninvited phishing or spam emails may pretend to be from banks, payment providers such as paypal, people saying you have won money or made up charity appeals which try to get your private information by pretending to be someone else. Your bank and paypal will never ask you to give them or update your personal details, password or bank details via an email.

Chat rooms

A chat room is an online place where people talk about similar interests. Unless you already know the person from activities outside of the internet (i.e. from school or work), please be aware that the person in the chat room may not be who they say they are. Remember they are strangers to you. It may not be safe to meet up with someone you chat with online so always tell a parent, a responsible friend or carer if someone has asked to meet you.

Searching the internet safely

If you are unsure about a website, make sure there is an address, contact details and email contact available. Give them a call for more details. Try searching their company name, limited companies are registered with Companies House, although smaller companies may not be registered. Search the internet to see if other people have given feedback about them. If you are still in doubt about a website, then don’t use it.

Always be wary about websites advertised in unsolicited emails from people you don’t know. Double check your spelling when typing in a website address as typing errors may redirect you to a cloned unsolicited website.

Before you click on a link, roll the mouse over the link and check the link has the same address as you expected (on the mouse rollover the real destination will be displayed in the bottom left-hand corner of your browser). Check this out with our Remploy website.

Always confirm there is a padlock icon in front of the url (website address) if you are logging in or making a payment and the website should start with ‘https://’ to show the page is protected. Click on the padlock to check the website’s digital certificate is relevant and up to date (this is like a digital passport which allows information to be exchanged securely through data encryption).

Protecting your computer

Antivirus software helps protect against viruses, infected files, spyware and some scans emails to prevent unwanted activity on your system. Buy a reputable antivirus software package from trustworthy suppliers online or your local computer retail shop. Keep your antivirus software up to date as they are constantly being updated to combat any new and potential threats online.

Always log out of each website (and the computer when you have finished using it) when working remotely or on a computer that is used by others.

So to summarise, we’ve listed a few points to try to help you stay safe online, so remember:

  • Please, do not open or click on any files from a person or company you do not know, they may contain viruses
  • Never share your personal details and photos of yourself with people you don’t know in person
  • Never give your bank details to anyone who has contacted you online, even if the email says it is from your bank or paypal etc. (they will never request this information online)
  • If you think you’re a victim of online bullying or have concerns about staying safe online, please speak to your Remploy advisor who will be able to help you.


As well as providing support in person from our branches, you can access online support to find a job and stay in work through iRemploy via our website.

For more information about Remploy, you can visit our website at http://www.remploy.co.uk or follow us on social media:

Facebook: www.facebook.com/Remploy

Twitter: www.twitter.com/remploy

You Tube: www.youtube.com/Remploytv

Linkedin: www.linkedin.com/company/remploy-ltd